Return Policy
Effective Date: September 22, 2026
Last Updated Date: September 22, 2026
At elysiantrinkety, customer satisfaction is one of our highest priorities.
We want every customer to enjoy their jewelry purchase and feel confident shopping with us. We accept eligible returns and provide refunds according to the conditions outlined in this Return Policy.
Return Request Process
Before returning any product, customers must contact elysiantrinkety customer service.
Email:
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM PDT
Please include the following information:
- Order number
- Customer name
- Email address used during checkout
- Product information
- Reason for return request
- Supporting photographs when applicable
Our customer service team will review your request and provide return instructions.
Customers should not send products back before receiving return guidance from elysiantrinkety. Unauthorized returns may cause delays or prevent proper processing.
Return Conditions
To qualify for a return, products should generally:
- Be unused
- Be unworn
- Remain in original condition
- Include original packaging when possible
- Have no signs of damage, modification, or excessive wear
Products returned in unsuitable condition may not qualify for a refund unless otherwise required by applicable law.
Because earrings are personal jewelry items, customers should carefully review product details, measurements, materials, and descriptions before purchasing.
Damaged, Defective, or Incorrect Items
If you receive earrings that are damaged, defective, or different from your order, please contact elysiantrinkety as soon as possible.
Please provide:
- Order number
- Description of the issue
- Clear photographs showing the problem
Our team will review the information provided and determine the appropriate resolution.
Refund Process
Once the returned product has been received and inspected, elysiantrinkety will notify you regarding refund approval.
If approved, refunds will be issued to the original payment method used for the purchase.
Refund processing times may vary depending on:
- Payment provider
- Bank processing times
- Credit card company
- Financial institution
elysiantrinkety does not control the exact timing required for financial institutions to complete refund processing.
Shipping Fees
Original shipping fees are generally non-refundable unless:
- The incorrect product was shipped
- The item arrived damaged
- The product was defective
- A refund is required by applicable law
Return shipping costs may be the responsibility of the customer for preference-based returns unless otherwise agreed.
Return Package Responsibility
Customers should use a reliable shipping method with tracking information when returning products.
Customers should retain return shipping confirmation until the return process has been completed.
elysiantrinkety is not responsible for return packages lost before reaching the designated return location.
For all return and refund questions:
