Contact Us
Effective Date: September 22, 2026
Last Updated Date: September 22, 2026
At elysiantrinkety, we value every customer and are committed to providing professional and helpful customer support.
Whether you have questions before purchasing, need assistance with an order, or require help after receiving your product, our customer service team is available to support you.
Customer Service Email:
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM PDT
You may contact us regarding:
- Product information
- Earring design details
- Material questions
- Order status
- Shipping information
- Return requests
- Refund assistance
- Damaged or incorrect products
- Website and purchasing questions
When contacting us about an existing order, please provide:
- Order number
- Full name used during checkout
- Email address associated with the order
- Description of your request
Providing complete information helps our team locate your order faster and provide more accurate assistance.
If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible. Please include clear photographs showing the product condition and issue so our team can review the situation properly.
Customers are welcome to contact us before purchasing if they need additional information about:
- Product size
- Materials
- Care instructions
- Availability
- Shipping options
- Styling questions
Please ensure your checkout email address is accurate, as order confirmations, shipping updates, and customer service responses may be sent to this address.
elysiantrinkety aims to respond to customer inquiries as quickly as possible during our service hours. Response times may vary depending on inquiry volume, weekends, holidays, and the complexity of the request.
For all customer service inquiries, please contact:
